Volunteer and Tours Program Coordinator
- Coordinate the Learning team's volunteer program and daily tours.
- Recruit, onboard, and support volunteers for various programs.
- Provide administrative support and maintain systems for the volunteer program.
ABOUT THE GALLERY
The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience and learn. Our Values include Boldness, Integrity, Respect and Excellence.
WORKING AT THE GALLERY
When you work at the National Gallery you will be exposed to some of the world’s leading Australian and international art and artists. We are located in the National triangle on the waterfront and your lunchtimes can be spent in our beautiful sculpture garden or around Lake Burley Griffin.
We support flexible working practices, including working from home, and you will have access to low-cost, onsite car parking.
The National Gallery is committed to the health, safety and wellbeing of our people and we expect our people to share this commitment and work safely at all times.
We value the contribution that a diverse workforce brings and encourage people from a diverse background to apply. This might include identifying as First Nations peoples, people with a disability, culturally and linguistically diverse people and LGBTQIA+ people.OVERVIEW OF THE ROLE
National Gallery learning programs celebrate creative practice and provide audiences across Australia with opportunities to engage with art, artists, stories and ideas. Volunteers make an important contribution to these programs.
The Volunteer and Tours Program Coordinator coordinates the Learning team’s volunteer program. This includes the Voluntary Guides, who deliver daily tours of the national collection and exhibitions, and volunteers supporting engagement spaces, access programs and other learning programs.
The Volunteer and Tours Program Coordinator is the primary operational contact for Learning volunteers. The role is responsible for coordinating for volunteer training, meetings and events, working with curators to coordinate curatorial talks and exhibition walk-throughs that prepare volunteers for each new exhibition. The role also coordinates the daily tours program including guided tour bookings and provides daily support to Voluntary Guides on weekdays The role contributes ideas for new tour formats and volunteer opportunities that connect audiences with the National Gallery’s artistic program and supports their trial, evaluation and implementation.
The Volunteer and Tours Program Coordinator recruits, onboards, rosters and supports volunteers, and works with Program Convenors to match volunteers to program needs. The role also provides administrative support to the Guides Executive, including coordinating meeting logistics and distributing agendas, papers and communications to guides.
The Volunteer and Tours Program Coordinator maintains the systems that support the volunteer program, including information management system, Better Impact, and contributes to reporting and evaluation. The role coordinates ticketing requirements for tours and tickets in Tessitura, builds and updates tour pages in Wagtail, and contributes to reporting and evaluation. The role will undertake training in the National Gallery’s Creative Learning Approach.
The position reports to the Operations Coordinator and works closely with the Public Programs Manager, who sets the strategic direction for the volunteer program and leads the relationship with the Guides Executive. The role also works closely with teams across the Gallery including Marketing, Curatorial, Exhibitions and Visitor Experience.
This is an ongoing, full-time position. Some weekend and evening work is required.
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