Patient Accounts Administrator
- Process health fund, TAC and WorkCover claims and patient accounts in line with relevant contracts and legislation.
- Follow up unpaid, rejected or unprocessed claims, resolve billing discrepancies and support audit cases.
- Maintain accurate documentation and communicate with internal teams and external stakeholders to deliver a high standard of service.
Patient Accounts Administrator (Health Fund Billing & Debt Follow Up)
Ongoing, Full Time (38hrs per week)
Cabrini Malvern location / hybrid arrangement
We’re building for the better!
By 2036, more than 150,000 patients will look to us for healthcare every year.
At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow. professionally.
About the role
As a Patient Accounts Administrator, you will work as part of an experienced and dedicated team who are responsible for billing and debtor follow up from Health Funds, TAC and Workcover claims for services provided at Cabrini.
Key responsibilities of the role include:
- Raising claims/accounts (Billing) in accordance with the relevant contracts.
- Ensure legislation requirements are met, and all relevant documentation is completed.
- Following up unprocessed claims, resubmissions and attending to audit cases.
- Ensuring clear lines of communication between the Patient Accounts Department and other Cabrini departments.
- Ensuring a high standard of care is provided to all stakeholders
- Following up unpaid accounts with health funds, TAC and Workcover and third-party providers
About you
The successful candidate will be someone who thrives on delivering exceptional service. You will also have the following:
Experience
- Demonstrated experience in health care billing, claims processing, and debt collection or revenue administration
- Understanding of health insurance funding, billing and debt collection
- Ability to apply billing procedures when processing accounts
- Experience managing account discrepancies and customer queries
Skills
- Strong attention to detail and problem-solving skills
- Understanding of the importance of accurate documentation and audit trails
- Ability to identify, investigate, and resolve billing discrepancies
- Experience managing outstanding accounts and following up on rejected claims
- Strong organisational skills and ability to meet deadlines
- Accurate record keeping and documentation skills
- Proficiency in billing, claims, or Patient management systems
- Strong communication and stakeholder management skills
What we offer:
- Opportunity to increase your take-home pay with Salary Packaging up to $18,850 per year tax free
- Attractive salary, 13% superannuation and 17.5% annual leave loading
- Hybrid arrangement, with office and remote working available
- Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
- Located close to public transport with Myki discount on offer
- Commitment to employee development and career growth
- Excellent workplace culture in a mission based, values driven organisation
Interested? To view the full position description click here
Enquiries to: Arlene Jeffery, Recruitment Advisor – 0477 280 238
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.
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