Account Services Officer

Company description:
Role: Accounts Services Officer 

Location: Murarrie, Brisbane 

Employment Type: Permanent Full-Time 

Job description: At Goodstart, every interaction matters. As an Accounts Services Officer, you'll play a vital role in supporting our centres, families and communities by ensuring family accounts are accurate, payments are processed correctly, and enquiries are resolved with care and professionalism. 

Joining our Finance & Business services team, you'll work at the heart of our Centre Support Office, helping to deliver exceptional service while contributing to the financial accuracy and operational success of nearly 700 centres across Australia. 

Your Impact: 

Processing and reconciling family account payments, refunds and adjustments 

Managing direct debit, BPAY and online payment processes 

Generating invoices and supporting accounts receivable activities 

Assisting centres with debtor management, payment plans and overdue accounts 

Investigating and resolving account discrepancies and payment enquiries 

Managing exiting family accounts; refunds and chasing up outstanding debtors 

Providing advice and support to centre teams in line with policies and procedures 

Maintaining accurate records and customer information across finance systems 

Supporting audit activities and maintaining compliance requirements 

Identifying opportunities to improve processes and enhance customer experiences 

What Goodstart can offer you: 

Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs 

Salary packaging benefits available through AccessPay (eligibility applies) 

Access to discounted childcare (up to 15%) 

 Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price 

Discounted health care and access to employee wellbeing program with BUPA 

Exclusive discounts on travel, gym memberships, Apple and Dell products, and more. 

Free annual flu shot (optional) 

Option to purchase extra leave for even greater work life balance   

First Nations Support and Cultural Leave 

Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes 

Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years. 

You’ll bring to the table: 

Experience in Accounts Receivable, Billing, Finance Administration or a similar role 

Outstanding customer service and relationship-building skills 

Strong attention to detail and a commitment to accuracy 

The ability to manage competing priorities and work independently 

Understanding of the childcare subsidy or industry would be a bonus 

Intermediate Microsoft Excel skills and strong computer literacy 

Excellent written and verbal communication skills 

Experience with SAP or childcare management systems will be highly regarded 

Current QLD Working with Children Check  

Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform  

How to apply 

Click ‘Apply Now’ and submit your application. 

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.  

Have a question? Contact Tash in our Talent Acquisition Team via email [email protected]

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference. 

Supporting our people and protecting our children 

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.  

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check along with Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform 

To apply: https://goodstart-early-learning.contactrh.com/jobs/12217/44541635